Shipping policy

## Shipping Policy *Last updated: 7 May 2026* This policy explains how Luxvane (operated by Infinity group ecom LLC, a Wyoming LLC) ships orders to customers in the United Kingdom. ### Where we ship Luxvane ships to all addresses in the United Kingdom (England, Scotland, Wales, Northern Ireland). We currently do not ship to addresses outside the UK. ### Free UK shipping We offer **free standard UK shipping** on all orders. Any reference on the Site to "Free Shipping on Orders £49+" applies to discounted bundle thresholds; standard orders qualify for free shipping regardless of order value during current promotions. ### Processing time Orders placed before 14:00 GMT Monday–Friday are processed the same business day. Orders placed after 14:00 GMT or on weekends/UK bank holidays are processed the next business day. ### Transit time Standard UK delivery takes **7 to 14 business days** from the date of dispatch. Larger items (chandeliers, ceiling fans) may take an additional 2–3 days due to handling. ### Origin of shipment Most products in our catalogue are shipped from overseas fulfilment partners. Any applicable import VAT, customs duties, or carrier handling fees are shown at checkout where collected by Luxvane or collected by the carrier on delivery. ### UK Import VAT & Customs Prices are displayed in GBP. Any applicable import VAT, customs duties, or carrier handling fees are shown at checkout where collected by Luxvane or collected by the carrier on delivery. Shipping is free for UK orders. If you have questions about likely import charges before ordering, contact **support@luxvane.co.uk** or call **+12014587537**. ### Tracking Once your order ships you will receive an email with the tracking number and carrier name. Tracking is also available in your Luxvane account at any time. ### Shipping address Please confirm your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. ### Damaged or lost packages If your order arrives damaged or is lost in transit, email **support@luxvane.co.uk** within 7 days of expected delivery with photos (where applicable) and the order number. We will arrange replacement or refund per our [Refund Policy](/policies/refund-policy). ### Contact Email **support@luxvane.co.uk** or call **+12014587537** for shipping-related queries. **Infinity group ecom LLC** · 1309 Coffeen Avenue STE 19143, Sheridan, WY 82801, USA